Boost Acquire - Terms of Service

These Terms govern access to and use of Boost Acquire, the Meta advertising lead-generation platform provided by Boost Digital Ltd, trading as Boost AI ("Boost AI", "we", "us"). By signing up for, paying for, or using Boost Acquire, you ("Customer", "you") agree to these Terms.

1. Acceptance of Terms

Making payment, submitting a signup form, or using any part of Boost Acquire constitutes acceptance of these Terms in full. If you do not agree, do not proceed with signup or use of the Service. These Terms apply instead of any separate signed agreement unless expressly agreed otherwise in writing.

2. The Service

Boost Acquire is a done-for-you Meta advertising platform providing Facebook and Instagram ad campaign setup and management, ad creative production, lead funnel and landing page creation, automated follow-up sequences, and CRM access. The exact feature set for each plan is set out in Section 4.

Features, campaign scope, and support depend on your selected plan and add-ons. We reserve the right to add, change, or retire features to improve the Service, with reasonable notification of material changes.

3. Eligibility & Business Use

Boost Acquire is supplied for business use only, not to consumers for personal, domestic, or household purposes. You must be authorised to bind your business to these Terms, able to hold or obtain a Meta Business and ad account, and provide accurate signup information.

4. Plans & Pricing

Boost Acquire offers two plans — Starter and Pro — billed monthly in advance, in NZD, AUD, or GBP depending on your region. Pricing shown on the pricing page is confirmed before signup.

Pricing includes applicable tax and is subject to change. Active subscribers receive reasonable notice before price changes take effect on renewal. Meta advertising spend is paid separately, directly to Meta. No setup fee, onboarding fee, or other one-off charge applies on any plan.

Starter: $447 NZD/month (A$397/month; £197/month). Includes Meta ad campaign setup and management, lead funnel and landing page build, automated follow-up sequences, CRM access, and monthly reporting.

Pro: $897 NZD/month (A$797/month; £397/month). Everything in Starter, plus expanded campaign management, advanced funnel and creative optimisation, and closer account management support.

5. Billing & Payment

Subscription fees are billed monthly in advance from your signup date, by automatic charge to the payment method on file.

If payment fails, we attempt a retry and notify you. Access may be suspended if payment isn't resolved within 7 days of the failed charge, without releasing you from amounts owed.

6. Term & Cancellation

Boost Acquire has no minimum term on either plan. Your subscription runs month to month.

You may cancel at any time by notifying us at support@boostai.co.nz or through your account manager; cancellation takes effect at the end of your current billing cycle, and you retain access until then with no further charges after that date.

7. Refunds

Boost Acquire carries a 14-day results guarantee on your first month's fee: if your campaign generates zero leads within the first 14 calendar days of going live, and you've maintained the minimum Meta ad spend set out in Section 8 throughout that period, completed onboarding promptly, and haven't raised a chargeback or payment dispute, you're entitled to a full refund of that first month's fee.

A lead is defined as a person submitting their name along with a phone number or email address via the Meta lead form or Boost Acquire landing page. If even one lead is generated, the guarantee is fulfilled and no refund is due.

Outside of this guarantee, monthly fees are non-refundable once a billing cycle has started, including for partial months. Meta advertising spend is never refundable by us, as it's paid directly to Meta and outside our control.

This section doesn't limit consumer protection rights under applicable law in NZ, Australia, or the UK where applicable.

8. Your Responsibilities

• Maintain a minimum Meta ad spend of $65 NZD, A$60, or £30 per day — whichever matches your billing currency — for campaign optimisation

• Provide accurate business information, offer details, and any creative input or approvals needed

• Complete onboarding promptly, including Meta Business Manager access and requested information

• Hold necessary business licences, registrations, or permissions to operate

• Follow up promptly with generated leads; we aren't responsible for leads going cold due to delayed follow-up

• Keep account credentials secure and promptly report unauthorised use

9. Advertising Compliance & Consent Laws

You're responsible for ensuring your ad content, offers, and any follow-up calling, SMS, or messaging comply with applicable law in the jurisdictions where your customers are located, including unsolicited electronic messages, telemarketing, and do-not-call rules.

Examples include the Unsolicited Electronic Messages Act 2007 (NZ), the Spam Act 2003 (Australia), and UK PECR, as well as Meta's advertising policies. We provide the platform; you're responsible for the products, services, and offers you advertise.

10. Third-Party Platforms

Boost Acquire depends on Meta (Facebook and Instagram) to deliver advertising and lead generation, and may integrate with other third-party platforms such as Google. These platforms can change, restrict, suspend, or discontinue access on their own terms, outside our control.

We act reasonably to maintain campaigns and resolve issues with Meta on your behalf, but we don't guarantee uninterrupted availability of third-party platforms or ad accounts.

11. No Performance Guarantees

Beyond the 14-day guarantee in Section 7, Boost Acquire is a marketing service: results depend on factors outside our control, including your market, offer, pricing, ad spend, and Meta's own platform behaviour.

We don't guarantee a specific lead count, cost per lead, or sales, revenue, or ROI outcome. Examples or estimates discussed with you are illustrative only, not commitments. Past results don't guarantee future results.

12. Data & Privacy

Delivering the Service involves processing your business's customer and lead data, including names, contact details, and enquiry details, within your CRM instance and connected ad accounts. We handle this data in line with our Privacy Policy and applicable privacy law, including the Privacy Act 2020 (NZ).

You must have a lawful basis to provide us with your customers' personal information, and you remain the data controller for that information.

13. Intellectual Property

We own the Boost AI platform, campaign templates, and general creative and funnel frameworks. You own your business data: your leads, contacts, and the specific campaigns and creative built for your account, once paid in full.

On cancellation, we provide a reasonable window (30 days, unless otherwise agreed) to export your data before it's deleted from our systems. Campaign access on Meta's platform will be handed back or removed per your instructions.

14. Confidentiality

Each party will keep the other's non-public business information confidential and use it only to perform under these Terms, except where disclosure is required by law.

15. Liability

To the maximum extent permitted by law, our total liability arising out of or relating to the Service is limited to the fees you paid us in the 3 months before the event giving rise to the claim. This excludes Meta ad spend, which is paid directly to Meta.

We aren't liable for indirect or consequential loss, including lost profits or lost business opportunities. Nothing in these Terms excludes liability that can't be excluded by law.

16. Suspension & Termination

We may suspend or terminate your access if you breach these Terms, misuse the Service, or fail to pay outstanding fees, generally after notice and a reasonable chance to fix the issue, except where immediate action is needed to prevent harm or abuse. This includes Meta ad account or content suspension or rejection that prevents Service delivery.

A chargeback or payment dispute raised against us is treated as non-payment and may result in immediate suspension until it's resolved.

17. Changes to These Terms

We may update these Terms from time to time. We'll post the updated version at this link with a new effective date, and material changes will be notified to active customers. Continued use of the Service after an update takes effect means you accept the revised Terms.

18. Governing Law & Contact

These Terms are governed by the laws of New Zealand, and each party submits to the non-exclusive jurisdiction of the New Zealand courts, regardless of where you're based.

Questions about these Terms? Contact support@boostai.co.nz or your account manager.