Boost Connect - Terms of Service

These Terms govern access to and use of Boost Connect, the AI voice, messaging, and automation platform provided by Boost Digital Ltd, trading as Boost AI ("Boost AI", "we", "us"). By signing up for, paying for, or using Boost Connect, you ("Customer", "you") agree to these Terms.

1. Acceptance of Terms

Making payment, submitting a signup form, or using any part of Boost Connect constitutes acceptance of these Terms in full. If you do not agree, do not proceed with signup or use of the Service. These Terms apply instead of any separate signed agreement unless we've expressly agreed one with you in writing.

2. The Service

Boost Connect is an AI agent platform, built on a white-labeled CRM, that provides inbound AI voice and chat coverage, reputation management, and — on the Pro plan — outbound AI calling, appointment scheduling, call transfer, and system integrations. The exact feature set for each plan is set out in Section 4.

Exact channels, usage limits, and features included depend on your selected plan and any add-ons agreed at signup. We may add, change, or retire features to improve the Service; we'll make reasonable efforts to notify you of changes that materially reduce functionality you're actively using.

3. Eligibility & Business Use

Boost Connect is supplied for business use only, not to consumers for personal, domestic, or household purposes. You must be authorised to bind the business you represent to these Terms, and the information you provide at signup must be accurate.

4. Plans & Pricing

Boost Connect is available on two plans — Starter and Pro — billed either monthly or annually in advance, in NZD, AUD, or GBP depending on your region. Current pricing for each plan and billing cycle is shown on our pricing page and confirmed with you before you sign up.

There are no setup or onboarding fees. Your plan fee is the only charge for platform access.

Prices include applicable tax (GST or the local equivalent) and are subject to change. If you're an active subscriber, we'll give you reasonable notice before a price change takes effect on your next renewal.

Your plan fee does not include the costs required to operate your AI agent. Phone numbers, WhatsApp access, AI and human-handled minutes, messaging, and CRM platform usage are all charged separately, as set out in Section 4A.

Starter

Inbound calls from prospects and customers; inbound coverage across web chat, Facebook, Instagram, and WhatsApp*; reputation management; voice and personality customisation; call details by email; an account manager; and monthly reports and optimisations.

*WhatsApp access carries a fixed monthly cost. See Section 4A.

Pro

Everything in Starter, plus: a CRM dashboard with call analytics; call transfer options; system integrations (CRM, JMS, PMS, and similar); appointment scheduling with calendar sync; speed-to-lead handling; and outbound AI calling (one workflow).

*WhatsApp access carries a fixed monthly cost. See Section 4A.

4a. Usage & Pass-Through Costs

Your plan fee covers access to the Boost Connect platform only. Everything required to operate your AI agent is charged in addition to it.

These costs are set by our underlying providers — GoHighLevel for CRM, messaging, and automation, Retell for AI voice, and our telephony provider for numbers and call minutes — and we pass them on to you at cost. We don't apply a margin. They include phone number rental and WhatsApp access, charged monthly per number or per account; AI and human-handled call minutes, charged on actual use; and messaging, automation, and CRM platform usage, charged per action.

As a guide, phone numbers run around $1.50 per number per month, WhatsApp access around $10 per month, AI minutes around $0.16 per minute, and human-handled minutes around $0.015 per minute. These figures are indicative only. Actual charges are whatever our providers charge us at the time, and AI rates in particular move with the model, voice, and telephony provider in use. Current rates are confirmed with you before signup and available on request at any time.

Usage and pass-through costs are charged in USD, regardless of the currency your plan fee is billed in. Your bank or card issuer may apply its own conversion or foreign transaction fees, which are not charged by us and are outside our control. These costs are billed monthly in arrears, by payment link or automatic charge to the payment method on file. Section 5 applies to these charges as it does to subscription fees.

Where you hold an account directly with a third-party provider, that provider bills you directly under its own terms, and those charges won't appear on our invoices.

5. Billing & Payment

Subscription fees are billed in advance from your signup date — monthly or annually, depending on the billing cycle you choose — by automatic charge to the payment method on file. No setup or onboarding fee is charged at signup.

If a payment fails, we'll attempt to retry it and notify you. We may suspend access to the Service if payment is not resolved within 7 days of the failed charge, without releasing you from amounts owed.

6. Term & Cancellation

Neither the Starter plan nor the Pro plan has a minimum term.

If you're on monthly billing, your subscription runs month to month. You may cancel at any time by notifying us at support@boostai.co.nz or through your account manager on WhatsApp; cancellation takes effect at the end of your current billing cycle, and you retain access until then, with no further charges after that date.

If you're on annual billing, your plan is paid upfront for a 12-month term. Cancelling stops the next annual renewal but doesn't end your access, or refund any unused months, before the end of the term you've already paid for.

7. Refunds

Monthly and annual fees are non-refundable once a billing cycle has started, including for partial months or unused months of an annual term. This section doesn't limit any right you have under law that can't be excluded, such as guarantees under the Consumer Guarantees Act 1993 (NZ), Australian Consumer Law, or equivalent UK consumer protections, to the extent they apply to your purchase.

8. Your Responsibilities

• Provide accurate business information, scripts, and call-handling instructions used to configure your AI agent

• Hold any licences, registrations, or permissions your business needs to operate and to be contacted about its services

• Not use the Service to send unlawful, deceptive, or unsolicited communications, or to contact people who've opted out

• Keep your account credentials secure and tell us promptly about any unauthorised use

9. Calling, Messaging & Consent Laws

You're responsible for ensuring your use of AI calling, SMS, and messaging complies with applicable law in the jurisdictions where your customers are located, including unsolicited electronic messages, telemarketing, and do-not-call rules (for example, the Unsolicited Electronic Messages Act 2007 in New Zealand, the Spam Act 2003 in Australia, and UK PECR). We provide the platform; you're responsible for how it's used with your contacts.

10. Third-Party Platforms

Boost Connect integrates with third-party platforms (including Meta, WhatsApp, and Google) to deliver certain channels. These platforms can change, restrict, or discontinue access on their own terms, outside our control. We'll act reasonably to maintain integrations, but we don't guarantee uninterrupted availability of any third-party channel. These platforms also set their own pricing, which may change at any time and is passed through to you under Section 4A.

11. AI Service Disclaimer

Boost Connect uses AI to handle calls, messages, and workflows. AI output can be imperfect: it may misunderstand a caller, mishandle an edge case, or make an error a human wouldn't. We work to keep quality high, but we don't guarantee specific business outcomes (such as a particular close rate, lead volume, or revenue figure), and any ROI examples we've discussed with you are illustrative estimates, not commitments. You're responsible for reviewing AI-handled interactions that matter to your business and for configuring human handoff where it's needed.

12. Data & Privacy

Delivering the Service involves processing your business's customer data, including names, contact details, call recordings, and message transcripts, inside your CRM instance. We handle this data in line with our Privacy Policy and applicable privacy law, including the Privacy Act 2020 (NZ). You must have a lawful basis to provide us with your customers' personal information for this purpose, and you remain the data controller for that information.

13. Intellectual Property

We own the Boost Connect platform, underlying software, and general automation templates. You own your business data: your contacts, call recordings, content, and the specific configuration built for your account. On cancellation, we'll provide a reasonable window (30 days, unless otherwise agreed) to export your data before it's deleted from our systems.

14. Confidentiality

Each party will keep the other's non-public business information confidential and use it only to perform under these Terms, except where disclosure is required by law.

15. Liability

To the maximum extent permitted by law, our total liability arising out of or relating to the Service is limited to the fees you paid us in the 3 months before the event giving rise to the claim. We're not liable for indirect or consequential loss, including lost profits or lost business opportunities. Nothing in these Terms excludes liability that can't be excluded by law.

16. Suspension & Termination

We may suspend or terminate your access if you breach these Terms, misuse the Service, or fail to pay outstanding fees, generally after notice and a reasonable chance to fix the issue, except where immediate action is needed to prevent harm or abuse. A chargeback or payment dispute raised against us is treated as non-payment and may result in immediate suspension until it's resolved.

17. Changes to These Terms

We may update these Terms from time to time. We'll post the updated version at this link with a new effective date, and material changes will be notified to active customers. Continued use of the Service after an update takes effect means you accept the revised Terms. Changes to the rate schedule referred to in Section 4A are notified separately and don't require an update to these Terms.

18. Governing Law & Contact

These Terms are governed by the laws of New Zealand, and each party submits to the non-exclusive jurisdiction of the New Zealand courts, regardless of where you're based.

Questions about these Terms? Contact support@boostai.co.nz or message your account manager on WhatsApp.