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COMMUNICATION POLICY

Communication Policy

Last updated

January 1, 2025

Boost AI ("we," "us," "our") uses this Communications Policy to explain how and why we contact you by phone, text message (SMS), and email, and how you can manage your preferences.


1. How We May Contact You


By providing your phone number or email address to Boost AI — whether through our website, a form, a booking, or a purchase — you agree that we may contact you using:

  • Text messages (SMS)

  • Phone calls, including calls that are automated, pre-recorded, or delivered by an AI voice assistant

  • Email

2. Purpose of Communications


We may contact you for purposes including:

  • Responding to enquiries or requests you've made

  • Appointment reminders, scheduling, and service updates

  • Marketing and promotional communications about our products and services

  • Account, order, or service-related notifications

3. Automated and AI-Generated Calls


Some phone calls you receive from us may be fully or partially automated, including calls made using artificial intelligence voice technology. These calls may be used for appointment scheduling, follow-ups, customer service, and marketing purposes. By providing your contact details, you consent to receiving these types of calls.

4. Marketing Communications


We may send you marketing messages by text, call, or email about offers, services, or updates we think may interest you. Consent to receive marketing communications is never a condition of purchasing any product or service from us.

5. Message and Data Rates


Message and data rates may apply to SMS communications depending on your mobile carrier and plan.

6. How to Opt Out


You can withdraw your consent and stop receiving communications from us at any time by:

  • Replying STOP to any text message

  • Telling us directly during a phone call that you'd like to be removed

  • Emailing info@boostai.co.nz with the subject line "Opt Out"

Once you opt out, we'll process your request within a reasonable timeframe. Note that opting out of marketing communications does not affect essential service or transactional messages (e.g. appointment confirmations) unless you request otherwise.

7. Your Information


Any personal information collected through these communications is handled in accordance with our [Privacy Policy]. We do not sell your contact information to third parties.

8. Contact Us


If you have questions about this policy or how we contact you, reach out to:

Boost AI Email: info@boostai.co.nz